Data Deletion Instructions

DMLoop is operated by IvoryTusk Technologies Private Limited. This page explains how to delete the data we hold about you and the Instagram accounts you have connected. You have three options.

Option 1 — Disconnect an Instagram account (in-app)

To stop DMLoop from accessing and processing a connected Instagram account, open the app, go to Inboxes, and choose Disconnect on the account. This revokes our access and halts all further automations for that account. You can also remove DMLoop from your Instagram account’s connected apps at any time in the Instagram app; when you do, we automatically deactivate the corresponding connection on our side.

Option 2 — Request deletion from Instagram or Facebook

You can ask for your data to be deleted without contacting us directly. In your Instagram or Facebook settings, open Apps and websites, select DMLoop, and choose the option to remove the app and request that your data be deleted. Meta notifies us, we begin erasing the data held for that Instagram account straight away, and you are returned to this page with a confirmation code you can quote if you need to follow up.

Option 3 — Delete your account and all data

To permanently delete your DMLoop account and all associated data, email us:

• Send a message to contact@ivorytusk.co.in from the email address on your DMLoop account.
• Use the subject line “Data deletion request”.

We will verify the request and delete your account, connected-account tokens, captured contacts and leads, message and automation history, and analytics derived from them. We complete deletion requests within 30 days and will email you to confirm when it is done. We may retain limited records where required by law.

What gets deleted

• Your DMLoop account and profile.
• Encrypted Instagram access tokens for every connected account.
• Contacts and leads captured by your automations.
• Message, comment, automation, and link-click history.

Questions

If you need help with a deletion request, email contact@ivorytusk.co.in, call +91 84690 92075, or write to us at: